CLIENT SERVICES & DATA PROTECTION

Privacy & Data Policy

GDPR & CCPA Compliant Last Updated: August 2026 • Atelier Origin: Alhambra, California
256-Bit SSL Encryption

All customer data and checkout sessions are encrypted.

Zero Data Selling

We never sell, rent, or lease your personal information.

Shopify PCI Level 1

Payment cards processed under strictest banking standards.

Full User Rights

Request export or deletion of your personal data anytime.

DATA PRIVACY COMMITMENT

EAU Decant is committed to protecting your privacy. We collect only the information necessary to fulfill your orders, process personalized items, and provide client concierge support. We never sell your personal data to third parties.

01. Information We Collect

When you visit eaudecant.myshopify.com or make a purchase, we collect necessary transaction and account details:

  • Order & Contact Details: Full name, shipping address, billing address, email address, and phone number for shipping notification and order verification.
  • Personalization Assets: Custom text, initials, or photograph files uploaded for UV curing onto rigid box lids or atomizers. These assets are used exclusively for manufacturing your bespoke order.
  • Device & Log Data: IP address, browser type, time zone, and cookies required to maintain cart sessions and site security.

02. How Your Data Is Utilized

Your information is used strictly to:

  • Fulfill and deliver your orders via UPS with real-time tracking updates.
  • Process secure transactions through Shopify Payments, Apple Pay, PayPal, and major credit cards.
  • Screen orders for potential fraud or unauthorized activity.
  • Send transactional emails regarding your order status, shipping confirmation, or concierge inquiries.

03. Payment Security & PCI Compliance

We do not store your raw credit card numbers on our servers. All payments are processed through Shopify's PCI-DSS Level 1 compliant gateway with 256-bit SSL encryption matching global banking protocols.

04. Third-Party Disclosures

We share your data only with verified service providers essential to completing your order (such as UPS for delivery, Shopify for commerce hosting, and secure payment processors). We never monetize or sell client data.

05. Your Rights & Data Deletion

You have the right to access, correct, or delete your personal data at any time. To request a copy of your stored records or request complete data erasure, please email eaudecant2026@gmail.com.

Need Concierge Assistance?

Our client support specialists in Alhambra, California are here to assist with tracking, orders, and inquiries.

Contact Client Services