Return & Refund Policy

01. Standard 14-Day Return Window

We accept returns of unopened, unused standard (non-personalized) products within 14 days of delivery. To be eligible for a return:

• The fragrance decant must remain in its original presentation packaging with all tamper seals and caps intact.
• Due to strict cosmetic hygiene, safety, and scent integrity regulations, opened or sprayed fragrance flacons cannot be returned or restocked.

02. Damaged, Defective, or Incorrect Deliveries

We take immense pride in our protective packaging. In the rare event your order arrives damaged, leaking, or incorrectly personalized, please notify our concierge team within 48 hours of delivery by emailing eaudecant2026@gmail.com with:

• Your order confirmation number
• Clear, well-lit photographs of the damaged parcel, outer box, and affected decant(s)
• A brief description of the discrepancy or damage

Upon verification, we will immediately dispatch a priority complimentary replacement at zero cost to you, or process a full refund.

03. Return Process & Authorization

To initiate a return for eligible unopened items:

1. Email eaudecant2026@gmail.com with your order number to request a Return Authorization (RMA).
2. Carefully package the item in its original rigid box to prevent breakage during return transit.
3. Return postage is the responsibility of the client, unless the return is due to our fulfillment error or transit damage.

04. Refund Processing

Once your return is received and inspected at our Alhambra atelier, your refund will be processed back to your original payment method within 3–5 business days. Banks and credit card issuers may require an additional 2–4 business days to post the credit to your statement.